1
Now that after 1 week since I did my cayenne checked (including state inspection) and tire balanced in the shop, I am still in deep regret that I made such a bad decision to go to this shop for an overall check and a diagnosis for some steering wheel vibration at around 60mph. The reason I picked it up is because of the super good reviews and they have a PIWIS diagnostic system to read the error codes for Porsche vehicles and they are relatively cheaper than a Porsche dealer. James is a good guy to communicate with and he answered all the questions and was very patient. However, this review is mainly for the work they have done and the results/problems they left with my newly bought vehicle. I just bought my cayenne for about two weeks and it is still in its manufacture warranty. And the condition is like new and I liked and valued it a lot. However, after I picked up the vehicle and drove it back home I immediately found problems. 1) They did the car wash as a courtesy without asking for my permission. However, when I looked at my car after wash, I notice the wash was so bad. Water wasn’t dry out almost everywhere. And they brought damages to the paint on the door trim at the passenger side. Which should be due to improper use or too much force using a towel or they simply do not know properly wash a vehicle. On the driver side, the door when opened, the inside has several big dirty water marks. James immediately got some towel to erase those. But the next day, I noticed the driver’s seat, the side was dirty to the extent it was darkened. It must be that their mechanic drove my car and he wore very dirty pants (and didn’t put some cover to it). And there is also dark marks on the bose audio on the door side. I have consulted a decent detailing shop, to fix those door trims, they could put some gross black wrap on it, which shouldn’t be done one side, but two sides including the driver side to make them look even. I was quoted $300 for that. And to detail the seat/interior and the exterior, $250. These two things easily cost me $500+ to fix. Btw, this is the only car wash I had since I bought the car so they cannot claim it is due to other washes. And if the car initially looked like that, I wouldn’t even consider buying it. But that is not the worst part. 2) The worst part is, when I drove the car back home, I immediately noticed the steering wheel felt much much looser than before. When I initially test drove the car, the biggest thing I like is the feeling of the driving, the steering wheel felt tight and heavy and precise, even at low speed. Now that driving feel/fun totally gone. I have made appointments to have this checked at an accredited Porsche dealer. Hopefully they could figure out what they did wrong to my car. 3) They claimed they fixed the steering wheel vibration at highway with the tire balancing. Actually they haven’t. I still felt the same way after driving on high way for some good miles this past weekend. So all in all, I spent close to $400 to have a check & state inspection together with tire balancing (I actually hesitated to do any fixing work here. However James talked in a way the balancing should be an easy job for them to do so I trusted them). I left with a car which looked and drove like 5 year older than it actually is. For this, I have to spend extra thousands of dollars and tons of time to fix (my hand crossed the driving feel can be back). I was so regretted on my decision that I wanted to save maybe a couple of hundred bucks to do all these at this store instead of at a dealer. I think they are inadequate or incapable to perform the quality job that is needed for a vehicle like cayenne or Porsche. I advise you do not come to it for even the simplest work if you do not want to have unexpected incidents to happen with your cherished vehicle. I didn’t want to leave a bad review but I felt if I don’t my conscience won’t allow me to keep silent. Had I seen a review like this, I would never leave my car at the hands of mechanics here.